The mortgage industry is at a pivotal moment as it grapples with shifting regulatory requirements and a leadership transition at the Consumer Financial Protection Bureau (CFPB). Following the challenges of economic volatility, shifting regulations and evolving consumer expectations in 2024, the need for a robust and comprehensive quality control (QC) program has never been more evident. With high stakes tied to compliance, risk mitigation and customer trust, mortgage lenders and servicers must embed quality into every facet of their operations.
View all news