Phil McCall on smarter servicing with data, AI, and proactive quality control

Published February 20, 2026

In this conversation from Dallas, Texas, HousingWire’s Allison LaForgia and Phil McCall, President and Chief Operating Officer at ACES Quality Management, outlined what servicers should prioritize as the industry moves deeper into 2026 — and why “servicing smarter” means becoming far more proactive.

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