CASE STUDY: Mountain America Credit Union Reduces Risk, Improves Quality and Enhances Compliance with ACES


As is often the case, Mountain America’s growth had outstripped the ability of its spreadsheet-driven internal quality control and review processes to manage risk not just in its mortgage operations, but across all of its consumer lending channels. Thus, Mountain America sought a third-party audit review platform that could deliver a unified quality review process across multiple lines of business, share findings with other team members across the organization, improve team accountability, report on quality trends over time, help maintain compliance with lending regulatory changes.


Mountain America is now leveraging ACES to help monitor new account opening, commercial lending, regulatory compliance, and various processes in managing and maintaining accounts. The tool is seeing greater adoption and is meeting needs across the enterprise.