Fay Servicing Increases Productivity by Over 500% Without Increase in Staff with ACES Audit Technology™

February 10, 2020

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Fay Servicing’s quality control team was at an impasse. The department, which was established in 2014, historically relied on a combination of manual loan selection, shared file drives, email and spreadsheets to manage its QC audits. Once the total number of monthly audits reached double digits, the team knew it was time to make a change, and adding staff was not an option.

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