Smarter Reporting, Stronger Results: Turning QC Insights into Efficiency Gains

Join Brock Miller of ACES Quality Management and Patrick Smith, Sr. Director of Operations Administration at Arizona Financial Credit Union, as they share practical strategies for elevating QC reporting practices to meet today’s expectations.

They cover how to:

- Design reports that clearly highlight risks, trends, and opportunities.

- Use multi-level reporting to deliver the right insights to the right stakeholders.

- Apply root cause and corrective action (RCA/CAPA) to reduce recurring issues and wasted effort.

- Harness new tools—including AI—to simplify reporting and maximize impact.