ACES Quality Management provides the industry’s leading software solution for quality control and audit. In fact, 33% of the top 150 lenders in the U.S. partner with Aces Quality Management for quality control solutions. Our award-winning products and consultative approach helps banks, mortgage companies, servicers, lenders, and other organizations in the mortgage vertical better understand loan quality, control it, and convey it.
About the Role
The Implementation Specialist provides support to the Implementation Director and Sr. Implementation Specialist to properly implement the ACES quality management system. This includes but is not limited to mapping out a unique workflow, configuring the ACES system, development and execution of project plans, training on system features and successful onboarding.
The Implementation Specialist interacts with business partners and internal ACES personnel, as needed, for special projects and technology initiatives.
Essential Functions / Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
● Assists external clients in the implementation of ACES
● Provides training and support both during and after the implementation phase
● Leads client implementations with involvement of Sr. Implementation Specialist or Implementation Director
● Executes on delivery of Implementation Plans
● Assists Implementation Team with various tasks regarding all implementations
● Work with internal business partners to develop enhancements to the ACES system and troubleshoot potential bugs.
Qualifications & Competencies
● Strong organizational and time management skills, with ability to multitask
● Strong work ethic and personal accountability
● Maintain proficient knowledge of standard mortgage operating procedures and knowledge of standard banking and credit union operating procedures
● Results oriented, adaptable, and comfortable with change based on business
● Analytical skills required, including excellent attention to detail, with ability to exercise prudent judgment to provide practical solutions and prioritize a diverse workload with time-sensitive regulatory deadlines demands, and ability to manage complexity
● Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
Required Education and Experience
● Bachelor's Degree from an accredited university/college in a related field preferred, but will accept comparable work experience
● Minimum 5 years of mortgage origination, servicing, or consumer banking experience required
● 1-3 years experience in ACES as an administrator/reporting role preferred
● Strong knowledge of Automated Compliance and Evaluation System (ACES™) required
● Strong knowledge of SAP’s Business Objects required
● Strong knowledge of Microsoft Office and Google Suite
● Working knowledge of Black Knight’s Mortgage Servicing Platform (MSP™), Encompass® Loan Origination System, and/or a primary core banking software required
● Working knowledge of JIRA and Confluence
● Demonstrative technology learning agility/tech savvy required
Travel Required
0%-5% travel. Potential travel includes MBA or other industry conferences, ACES Quality Management sponsored functions such as the ACES Power User Summit where warranted
Salary Range is $60,000 to $75,000 with bonus
Our benefits include medical/dental/vision benefits, short/long term disability, supplemental life, parental leave, unlimited PTO, and 401K.
Work Authorization: Must be authorized to work in the US
We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Interested? Please submit your resume and cover letter to: gmanley@acesquality.com
About ACES Quality Management
ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including: 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders; 7 of the top 10 loan servicers; 11 of the top 30 banks; and 1 of the top 3 credit unions in the USA.
Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.
View all career opportunities