Trainer and Technical Writer

About the Role

This position is tasked with the design, development, implementation, and monitoring of training programs, documentation and workflows that meet or exceed customer requirements. This role will design, develop and deliver effective and engaging classroom-based and virtual training in support of business objectives. The position will also independently plan, develop, and release timely, accurate and high-quality documentation and workflows. This role will effectively communicate all documentation and workflow changes or modifications to appropriate management staff. Will be comfortable with additional training team responsibilities and tasks, such as learning management system (LMS) administration and other special projects as necessary.

Essential Functions / Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications & Competencies

Required Education and Experience

Supervisory Responsibilities

Not Applicable

Travel Required

10%-25% travel. Potential travel includes client sites, MBA or other industry conferences, and ACES Quality Management sponsored functions such as the ACES Power User Summit.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Interested? Please submit your resume and cover letter to: and add the words “Trainer and Technical Writer” to the subject line.

Salary Range is $90,000 to $115,000 with bonus

Our benefits include medical/dental/vision benefits, short/long term disability, supplemental life, parental leave, unlimited PTO, and 401K.

Work Authorization: Must be authorized to work in the US

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including: 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders; 7 of the top 10 loan servicers; 11 of the top 30 banks; and 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

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