Consumer Financial Protection Bureau Settles with Mortgage Servicer for Illegal Practices that Impeded Borrowers’ Attempts to Avoid Foreclosure

December 21, 2020

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The CFPB issued a consent order against a mortgage servicer for violations of the Consumer Financial Protection Act of 2010 (CFPA) and RESPA (Regulation X), resulted in delaying or depriving some borrowers of a reasonable opportunity to get their loss mitigation applications completed and evaluated and in some borrowers failing to timely receive protections against prohibited foreclosure activities to which they were legally entitled.

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