Fannie Mae issued LL-2020-11 to introduce a new retention workout option for borrowers with resolved financial hardships related to disasters, update other payment deferral Lender Letters to clarify how certain fees are reimbursed to servicers, adjust requirements for repayment of escrow shortages in connection with a COVID-19 payment deferral, and incorporate the new disaster payment deferral into Fannie Mae's workout hierarchy and the schedule of incentive fees for retention workout options.