Fannie Mae New Payment Deferral Job Aids

July 01, 2020

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Fannie Mae published a high-level overview that includes links to related job aids and guidance on COVID-19 payment deferrals and the general payment deferral process, as well as an SMDU UI-specific job aid that provides servicers with step-by-step instructions on how to evaluate for a workout, report a case, create a manual submission, and submit a “second look” in SMDU UI for COVID-19 payment deferral.

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