CFPB Report: Consumer Complaint Submission Patterns Vary By Demographic Characteristics Of Census Tract

September 23, 2021

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The CFPB released its first in-depth report analyzing complaint submission patterns by U.S. Census tract finding that the complaints from wealthier communities and communities with higher percentages of white, non-Hispanic residents were more frequently about loan origination and performing servicing, while the complaints from communities of color and lower-income communities were more frequently about credit reporting, identity theft, and delinquent servicing.

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