The Department of Veterans Affairs Loan Guaranty Service (LGY) is publishing this Circular to notify participants of the VA Home Loan program such as lenders, servicers, Veterans, and other external stakeholders that RLC-based Outlook mailboxes used for submitting customer service inquiries or program-specific questions to Loan Production (LP) and Loan Administration (LA) personnel will be decommissioned and transitioned to a ServiceNow Portal.
