Enter Stage Left: The CFPB Ushers Mortgage Servicing Compliance Into Its Next Act

ACUMA Pipeline Magazine | By Amanda Phillips, EVP at ACES Quality Management

Published July 19, 2021

While the events of 2020 were worthy of a Shakespearian drama, it seems the mortgage industry may have only seen Act I, as 2021 has brought with it fresh challenges on the regulatory front. Chief among these is the Consumer Financial Protection Bureau’s April 1 bulletin, warning mortgage servicers that it would begin increasing its scrutiny of servicer’s handling of forbearance requests and loss mitigation efforts after those forbearances expire.

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