Managing Effects of Changing Regulations on Mortgage Servicing Operations

MBA NewsLink | Nick Volpe, EVP of ACES Quality Management

Published February 09, 2021

When it comes to COVID-19’s impact on the finance industry, the devil is in the details. A look at post-closing quality control data from the second quarter of 2020 reveals another spike in early payment defaults without a clear end in sight. Having increased by nearly 200% compared to pre-pandemic levels, EPDs are also 50% higher than the prior quarter. As loan servicers continue to battle operational challenges and brace themselves for continuously high volume, there are strategies they should consider to better navigate the changing landscape.

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