ACES News

Follow ACES Announcements, Media Coverage, and Conference Schedule

Conference | March 24, 2026

ACES' Senior Director of Business Development to Speak at MN CUREN

Brock Miller, Senior Director of Business Development, will be leading the session "Mortgage Quality Management 101: Tools, Trends & Industry Insights for 2026 and Beyond."

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Press release | March 17, 2026

ACES Quality Management to present at CU:REALM Live 2026 conference in Atlanta

DENVER, Colo., March 17, 2026ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that Brock Miller, CMQ/OE, senior director of business development, and Sharon Reichhardt, EVP of operations, will attend and participate in CU:REALM Live 2026, March 30-31 in Atlanta. Miller and Reichhardt will be joined by Elizabeth Million, SVP of lending at Elevations Credit Union, to host a session titled “Quality in Focus: From Compliance Burden to Strategic Advantage.” The event will be held at the Renaissance Atlanta Waverly Hotel and the Delta Community Credit Union Conference Center.

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Article | March 10, 2026

Rethinking Mortgage Quality Control for Modern Risk

Quality control (QC) has never been the most glamorous part of the mortgage business, but it has always been one of the most important. In a market defined by tightening margins, regulatory scrutiny, and heightened operational risk, QC is no longer just a back-office requirement.

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Podcast | March 03, 2026

The Chrisman Commentary Interviews ACES Quality Management’s Sharon Reichhardt on QC

In today’s episode, we look at the latest ripple effects from the destabilization of the Middle East. Plus, Robbie sits down with ACES Quality Management’s Sharon Reichhardt for a discussion on improving productivity and mortgage loan quality while controlling costs and risk.

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Press release | March 03, 2026

ACES Quality Management Brings ACES ENGAGE to San Diego and Charlotte With 2026 Regional Workshops

DENVER, Colo., March 3, 2026 — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced its ACES ENGAGE Regional Workshop Series. In 2026, ACES will take a regional approach, delivering two in-person workshops that expand access, increase interaction and provide practical, hands-on learning in a focused setting. The two-day workshops will take place May 11-12 in San Diego and May 14-15 in Charlotte.

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Article | March 02, 2026

ACES Quality Management’s ‘I Stand for Quality’ Movement

MBA Premier Member ACES Quality Management, Denver, recently launched its ‘I Stand for Quality’ movement to empower organizations to deliver transparent, efficient and reliable lending that builds trust.

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February 23, 2026

ACES Quality Management CEO Trevor Gauthier Named 2026 NMP Industry Titan

DENVER, Colo., Feb. 24, 2026—ACES Quality Management® (ACES), a leading provider of enterprise quality management and control software for the financial services industry, announced today that CEO Trevor Gauthier has been named a 2026 Industry Titan by National Mortgage Professional (NMP). The Industry Titan Award recognizes mortgage professionals whose leadership, innovation and long-term contributions have shaped the industry.

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Article | February 23, 2026

ACES Quality Management: Overall Critical Defect Rate Increases

ACES Quality Management, Denver, reported the overall critical defect rate increased from 1.51% in Q2 2025 to 1.79% in Q3 2025, an 18.5% increase.

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Podcast | February 20, 2026

Phil McCall on smarter servicing with data, AI, and proactive quality control

In this conversation from Dallas, Texas, HousingWire’s Allison LaForgia and Phil McCall, President and Chief Operating Officer at ACES Quality Management, outlined what servicers should prioritize as the industry moves deeper into 2026 — and why “servicing smarter” means becoming far more proactive.

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Article | February 19, 2026

Refi shift drives latest increase in mortgage defect rates

Plummeting mortgage rates during the third quarter last year started a shift in originators' business mix towards refinance, and this, more than a lessening emphasis on loan manufacture quality, resulted in a huge jump in defect rates, Aces Quality Management said.


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